Shipping & Returns
We keep delivery and returns simple: clear timelines, clear charges, and a real person on WhatsApp if anything goes wrong.
Last updated November 2026
01Delivery areas and times
- Karachi: 1–2 working days for in-stock items.
- Rest of Pakistan: 2–4 working days via Leopards or TCS after payment confirmation.
- Fresh produce is dispatched the same or next morning to protect freshness, and may arrive separately from other items in the same order.
02Delivery charges
- Karachi: Rs. 250. Nationwide: Rs. 400.
- Free delivery on orders above Rs. 25,000.
- The exact charge is always shown in your cart before you place the order — there are no charges added afterwards.
03Order processing
- Orders are confirmed on WhatsApp. We do not dispatch until payment is received, or until cash-on-delivery is agreed.
- If an item turns out to be out of stock after you order, we tell you immediately and offer a replacement, a wait, or a full refund.
04Returns and exchanges
- Unused accessories can be returned within 3 days of delivery in their original packaging for an exchange or refund.
- Refurbished laptops are covered by a 7-day check warranty from the day of delivery. If a fault appears that we did not disclose, we will repair, replace or refund.
- Fresh produce cannot be returned once delivered. If something is wrong with what arrived, message us with a photo the same day and we will make it right.
05What is not covered
- Physical damage, liquid damage, or damage caused after delivery.
- Software issues caused by the customer, including operating system changes, viruses, or third-party repairs.
- Items returned without their original accessories, or beyond the return window.
06How to start a return
- Message 0342-8057176 on WhatsApp with your order reference and a short description (photos help). We will confirm the next step within one working day.
- Return courier charges are on us when the fault is ours; otherwise they are the customer's responsibility.
